Orders
Our business hours for phone-in orders are between 11a.m. to 5:00 p.m. Eastern Standard Time, Monday through Friday.  We do try to ship most in-stock merchandise within 48 to 72 hours after receipt your order.  Please be aware though that during the months of January, February,  it may take a little longer due to our retail stores are closed.  Give event date to ensure timely delivery. Any orders that must be shipped THAT Second Day or next Day VIA OVERNIGHT SHIPPING, must be received by 1:00PM EST.  Website and phone mail orders are processed in the same manner and orders entered weeknights or weekends are filled at the start of the next business day. Please note Special orders may take 2to4 weeks before shipping also some merchandise may ship from states other than North Carolina, USA

Minimum Orders
We do not have a minimum order at this time. 

Special Shipping Promotions
At times we offer Special shipping Promotions on select items these promotions can end at any time with out notes, Our Shipping promotions only for USA orders, ground shipping. International & Hawaii, Alaska, Puerto Rico & other US Territories these orders will be billed for shipping an added shipping charge may be added with a minimum added charge of $15.00.  Some order may will still have a handling fee  of $5.00 per box.

Shipping Partners
We Ship with US Post Office, UPS, Fed.-X, and others  at our will, shipping partners are subject to change without notice.

Special Orders
Special orders can take up to 6 weeks. 

Rush Orders
Some order may have a rush put on them there will be a added fee  for rush orders. We will contact customers with total with this fee. Please email us if you wish to have a rush on you order.

Back Orders
 We will contact customers regarding any item on back order. The whole order will be shipped with Back-ordered items at same time unless customer request differently. If this order is needed by a certain date please inform us of the date needed.

Billing
 All orders must be paid by credit card. You must provide correct billing address of the cardholder and phone number to use a credit card. No C.O.D.'s.

North Carolina Tax Rule
A sales tax of 6.75 will be applied to any orders from customers with North Carolina addresses unless those customers are tax exempt and send a copy of their tax exempt status to us.  This tax will be applied when a North Carolina resident's order is processed and will be added to the final invoice.

Merchandise
We sometimes experience changes in price or appearance of the merchandise; therefore, prices and appearance are subject to change without notice  Although the website is updated frequently, this point a holds true and a price you see for a product may not be the correct one.  Please call if you have any specific questions regarding current pricing or product descriptions in our catalog or website. We will call you if a price is not as posted before you are billed.

Errors, Shortages, & Damages
We strive to process orders quickly and accurately, however errors do occur.  Call any errors or shortages or damages within three days are receiving your order.  We are not responsible for errors or shortages after5 days of the delivery date. 

Return Policy
100% of Purchases Price Money Back Guarantee: You may exchange or return  if any part of your order does not meet your needs, you must contact our customer service department for an exchange or  return authorization. We will authorize any return within 30 days from the delivery date of the merchandise.  All returns may have  must have a valid authorization (or the package will be refused), the customer is responsible for all shipping charges To and From  including return shipping fees.

No Returns On
There is no returns Special Orders or on any items that are not resalable or items that appear to be used.

Prices & Merchandise Info
We sometimes experience changes in prices and appearance of the merchandise.  Therefore, prices and appearances are subject to change without notice.  Please call if you have any questions regarding current prices or description of an item we are here to help you.